Terms & Conditions

Orders and payment

Review the product, size, color, quantity and delivery address before submitting an order. The order total and any applicable shipping charges or taxes are shown before you pay. Payment options are displayed at checkout.

Keep your order confirmation for reference. If we discover an availability issue or a pricing error that prevents us from fulfilling your order as placed, we will contact you about the affected items. Any payment taken for items we cancel will be refunded.

Product information

Product pages describe the available sizes, colors and features for each style. Screen settings and lighting can affect how colors appear. Use the listing and our Size Guide when deciding which size to order.

Shipping, changes and returns

See the Shipping Policy for delivery information and the Return & Refund Policy for return requests and refunds. To request a change or cancellation, email customer support as soon as possible. Whether we can make the change depends on the order’s fulfillment status.

Using the website

Use the store lawfully and provide accurate information for your orders. Keep account sign-in details private and contact us if you believe someone else has accessed your account. The Privacy Policy explains how we handle personal information.

Consumer rights and updates

These terms apply alongside any rights you have under applicable consumer protection laws. When we update these terms, the current version will be available on this page. For an existing order, refer to the terms and policies that applied when you placed it.

Contact Vaellea

[email protected]