Return & Refund Policy
You can request a return for an eligible item within 15 calendar days of delivery.
Eligible change-of-mind returns
If the size, fit, or style is not right for you, email us within 15 calendar days of delivery. Items should be unworn, unwashed, and in their original condition, with any original tags still attached. Include the order number, the item you want to return, and the reason for the request.
Return shipping and fees
For a change-of-mind return, you are responsible for return shipping. The restocking fee is $0. The refund covers the eligible item’s price and applicable item tax. Any original shipping charge is separate from a change-of-mind merchandise refund.
Damaged, defective, or incorrect items
If your order arrives damaged or you receive a defective or incorrect item, contact us promptly with your order number and a description of the issue. Photos can help us review it. If a return is needed because of a confirmed defect or an error on our part, Vaellea covers the return shipping. We will explain the available replacement or refund options for your order.
How to send a return
- Email [email protected] with the subject “Return request” and your order number.
- Follow the return instructions and use the address provided for your order.
- Keep the shipping receipt and tracking number until the return has been processed.
How refunds are issued
After we receive and review the returned item, we will email you about the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider determines when the credit appears on your statement.
This policy applies alongside your rights under applicable consumer protection law.