Frequently Asked Questions
Answers about shopping, sizing, orders and returns at Vaellea.
How do I choose a dress size?
Use our Size Guide to measure your bust, waist and hips. Compare those measurements with any size information listed for the dress you want.
Why does a size or color disappear when I select another option?
Sizes and colors are available by combination. Choose a color and then check the sizes offered for it. The available options can vary between styles.
Where can I see shipping charges?
Add the item to your cart and enter your delivery address at checkout to see the available shipping options and charges. See the Shipping Policy for details.
Can I change or cancel an order?
Email us as soon as possible with your order number and the requested change. We will check the order’s fulfillment status and let you know what can still be updated.
How do I track my order?
Check your shipping email for tracking when available. If you have a store account, you can also check your order under My Account.
How do I request a return?
Follow the instructions in our Return & Refund Policy. Email your order number and the item you want to return so we can send the correct instructions.
What should I do if an item arrives damaged or incorrect?
Email customer support with your order number and a brief description. If you have photos of the issue, attach them so we can review it.
How should I care for my dress?
Follow the care label on the garment. Check the label before washing, tumble drying, ironing, or using a stain remover, since fabrics and trims can require different care.
How can I reach customer support?
Email [email protected]. Include the product link for a fit question or your order number for an order issue.